The Lifeline team is here to support stakeholders. Learn more about the appropriate contacts for each topic below.

Lifeline Program Consumers

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Consumer Website

Contact The Joint Commission with questions or concerns about a health care organization. X This site uses cookies and other tracking technologies to assist with navigation, providing feedback, analyzing your use of our products and services, assisting with our promotional and marketing efforts, and provide content from third parties.

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Lifeline consumers, and those supporting consumers, should visit LifelineSupport.org for more information about the program.

Lifeline Support Center

The Lifeline Support Center serves consumers and those supporting consumers.

Hours: 7 days a week, from 9:00 a.m. to 9:00 p.m. ET

Email: [email protected]

Call: (800) 234-9473 (press 1 for English; press 2 for Spanish)

The support center can support questions about:

  • The status of an application
  • Documents needed to show qualification
  • Lifeline companies in the area
  • Assistance with renewing the benefit
  • Assistance with the one-per-household worksheet
  • Resetting a consumer portal account (online application)

Consumers should contact their phone or internet company with questions about their phone or device, service, and bill.

Lifeline Carriers and Other Partners

Contact

Contact information depends on the nature of the question.

Connect with a Program Analyst

To get the necessary answer, review the chart below to find the correct contact information.

TopicEmail AddressSupporting Material
  • Detailed or technical questions about Lifeline’s systems (NLAD, National Verifier, and RAD)
  • Recertification and reverification questions
  • Requests to update, add, or remove service provider information from Lifeline’s Companies Near Me tool
  • Program rules
  • Questions or program feedback from consumer advocates, state and federal partners, and other stakeholders interested in learning more
[email protected]
  • NLAD website section
  • National Verifier website section
  • RAD website section
  • Reverification web page
  • Recertification web page
  • State and Federal web page
Questions or program feedback from Tribal partners[email protected]
  • Lifeline’s Enhanced Tribal Benefit web page
  • USAC’s Tribal Nations web page
Questions about reimbursements claims (LCS and FCC Form 497)[email protected]Reimbursement website section
Submission of revised Form 497 filings for data months prior to January 2018[email protected]Reimbursement website section
FCC Form 555[email protected]Forms web page
Program integrity questions and concerns[email protected]Additional Requirements website section
Lifeline appeals[email protected]Appeals and Audits web page
Lifeline Biennial Audit[email protected]Appeals and Audits web page
SAC requests and ETC Order related documentation[email protected]Join Lifeline as an ETC web page
Questions about E-File[email protected]E-File FAQs web page

Receive Lifeline Bulletins

To receive Lifeline’s monthly newsletter with program updates and reminders or notifications about system maintenance, sign up for the Lifeline distribution lists.

USAC’s Contact Information Web Page

For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the­ Contact USAC web page.

The FAS Registrar’s Office is closed to in person visitors due to the Coronavirus outbreak. We offer virtual office Hours from 10:00am-12:00pm ET, Monday—Friday.

Join by telephone (use any number to dial in)
+1 301 715 8592
+1 312 626 6799
+1 929 436 2866
+1 253 215 8782
+1 346 248 7799
+1 669 900 6833

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International numbers available: https://harvard.zoom.us/u/adfQpJ3hPF

One tap mobile: +13017158592,7690692747# US (Germantown)
Join by SIP conference room system
Meeting ID: 769 069 2747
[email protected]

Registrar's Office
Faculty of Arts and Sciences
Harvard University
Richard A. and Susan F. Smith Campus Center Office
1350 Massachusetts Avenue, Suite 450
Cambridge, Massachusetts 02138

Tel: (617) 495-1543
Fax: (617) 495-0815

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For additional questions, please send us a message.

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